STORE POLICY
Shipping Policy
Shipping Methods: We provide standard shipping methods via FedEx, UPS, and USPS, typically taking 2-7 business days.
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Shipping Locations: We currently offer shipping services exclusively within the USA, with no international shipping available.
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Processing Time: Processing time for physical products depends on the third-party print service, usually taking 1-2 business days. If an order is placed on the weekend, processing starts from the first Monday.
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For all digital products instant download is available.
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Shipping Costs: Free shipping is offered for all orders.
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Order Tracking: Once an order is processed, and the third-party print service provides a tracking number, we will promptly send the tracking information to you via email.
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Shipping Updates: Customers will receive timely email notifications for shipping updates, including order confirmation, shipping confirmation, and tracking information.
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Lost or Stolen Packages: Reach out to the shipping carrier (e.g., USPS, FedEx, UPS) responsible for the delivery of your package. Provide them with your tracking number and any relevant details about the lost or stolen package. Request an investigation into the status and location of your package.
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Holidays and Peak Seasons: Please be aware of potential delays during holidays or peak seasons due to shipping carriers. We will provide notice if there are changes to our shipping schedule during these times.
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Expedited Shipping Options: We do not offer expedited shipping options at this time.
Privacy & Safety
At PANGEOARTWORK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.
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Information We Collect:
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When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address, and payment details.
We may also collect non-personal information such as your IP address, browser type, and device information for analytical purposes.
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How We Use Your Information:
We use your personal information to process your orders, communicate with you about your purchases, and provide customer support.
Your email address may be used to send you updates, promotional offers, and newsletters. You can opt-out of these communications at any time.
We may use non-personal information for website analytics, performance monitoring, and improving our services.
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Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Your payment details are encrypted using secure socket layer technology (SSL) to ensure the confidentiality of your financial information.
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Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to facilitate services such as payment processing and shipping.
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Cookies:
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to disable cookies, but this may affect the functionality of our website.
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Your Rights:
You have the right to access, update, or delete your personal information. If you would like to exercise these rights or have any questions about our Privacy Policy, please contact us at pangeoartwork@gmail.com
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By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.
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Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website.
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Effective Date:
This Privacy Policy was last updated on 4/10/24.
Digital Downloads Policy
Purchase and Download Process:
Upon completing your purchase, you will receive an email with a PDF guide with easy-to-follow instructions on how to download your digital files.
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Licensing and Usage:
All digital artwork available on our website is protected by copyright. Your purchase grants you a non-exclusive, non-transferable license to use the digital file for personal, non-commercial purposes.
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File Format:
Our digital artwork is typically provided in JPEG.
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Access Period:
Digital downloads are accessible for an unlimited duration. In the event that the cloud storage provider becomes unavailable, we will notify all digital download buyers via email.
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Modification and Redistribution:
You may not modify, distribute, or resell the digital artwork in any form. The license is for your personal use only.
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Technical Support:
If you encounter any issues with downloading or accessing your digital files, please contact us at pangeoartwork@gmail.com
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Returns, Refunds, Exchanges & Cancellations:
Due to the nature of digital downloads, all sales are final. We do not offer refunds, returns, exchanges or cancellations for digital products once the download is complete.
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Contact Us:
If you have any questions or concerns regarding returns, refunds, exchanges, or cancellations, please don't hesitate to contact us at pangeoartwork@gmail.com
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Legal Notice:
Our policy is subject to change without notice. Please review this page regularly for updates.
Please check our Terms and Conditions page for additional information.
Payment Methods
Credit / Debit Cards
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